Warranty and repairs - care instructions

Warranty and repairs - care instructions

1. Is a warranty given for my 18Wings jewelry?

2. What do I do if my18wing jewelry is lost or stolen?

3. Can my 18Wings jewelry be repaired?

4. My jewelry has a defect after the warranty period. What can I do?

5. My jewelry has a defect, but I no longer have a receipt. What can I do?

6. An exclusion of our guarantee service exists basically with purchase of unauthorized 18Wings dealers, counterfeits and with grossly negligent damage of 18Wings products.
8. Please note our care instructions for 18Wings jewelry


1. Is a warranty given for my 18Wings jewelry?

Products affected by manufacturing defects will replace / repair 18Wings all items free of charge up to 2 years after the original date of purchase. The original proof of purchase is a guarantee voucher. Therefore you should keep the order confirmation / invoice or hand it over to the person you have chosen. If you do not have a receipt, a credit card or bank statement is sufficient. This does not affect your legal rights. The shipment will be accepted by 18Wings for a period of 24 months from the date of purchase by 18Wings if there is a defect. If no defect is present, the buyer bears the shipping costs according to § 439 BGB.



2. What do I do if my 18Wings jewelry is lost or stolen?

The warranty does not authorize replacement or refund of lost or stolen items. We recommend the use of safety chains on bracelets. Furthermore, insurance cover is advisable for all valuable jewelery. General signs of wear, misuse and tarnishing are not covered by the guarantee. This does not affect your legal rights.


3. Can my 18Wings jewelry be repaired?

If your 18Wings jewelry is defective within the warranty period, 18Wings will replace / repair this item. For more information on the warranty for 18Wings jewelry, see the answer to the question "Will my 18Wings jewelry be guaranteed / guaranteed?".


4. My jewelry has a defect after the warranty period. What can I do?

Please bring the jewelry to a 18Wings dealer in your area. There a damage estimate is made. If the jewelry is to be repaired, it will be sent for repair. Here are low costs, which are payable to the 18Wings dealer.


5. My jewelry has a defect, but I no longer have a receipt. What can I do?

Please bring the jewelry to a 18Wings dealer in your area. There a damage estimate is made. If the jewelry is to be repaired, it will be sent for repair. Here are low costs, which are payable to the 18Wings dealer.






Care instructions:



GENERAL

Your jewelry, like all other beautiful things in life, needs a certain amount of care. Whether you resort to professional cleaning products or rely on tried-and-tested home remedies is up to you: The more intensively you cultivate your gems, the longer you will enjoy them.
Basic rule: The more often you wear your jewelry, the more often it should be cleaned!


PROFESSIONAL CLEANING AGENTS

wipes

For light soiling, soft gold and silver wipes are the professional solution to quickly clean your favorite piece of jewelry. By gently polishing they shine again in new splendor!
Immersion baths are not allowed due to the natural nature of our products.

creams

When it comes to heavy pollution and large areas care creams are a good solution. Apply the care cream on the piece of jewelry and rub it with a damp sponge until the desired shine is achieved. Then rinse the piece of jewelry under running water and polish it thoroughly dry again. The jewelry then shines almost as new, small bumps were compensated, the surface is sealed and thus protected from dirt and moisture.

Again, please use the care creams only on metal or stones.


GOLD

Gold is a relatively insensitive precious metal that is easy to clean.

    
Maintain your gold jewelry by placing it in a warm water bath with a few drops of detergent every now and then and cleaning it with a soft toothbrush. Then rinse it under clean water and dab it dry with a lint-free, soft cloth.

    
ATTENTION: Gold should never come in contact with chlorine or strong chlorine-containing cleaning agents, otherwise it may lose its color.


SILVER

Silver tends to discoloration. It is more sensitive than gold and needs a little more frequent care to preserve the shine.

    
The cleaning
method for silver is identical to that for gold: dip your silver jewelry in a warm water bath with soap or detergent. Then rinse the jewelry well under running water and polish it thoroughly dry.

    For more intense discoloration, it is advisable to resort to professional silver cleaning agents.

    To avoid discoloration from the beginning, you should keep silver jewelry protected from light.


SMARAGD BEETLE & BUTTERFLIES

    When in contact with water, e.g. Butterflies can be affected very quickly. If it is necessary to clean with water, it is recommended to clean the jewelry with lukewarm water at most on the surface. However, the material should never be soaked. The interference in the insect parts is not destroyed by a cleaning so that the nano-effect gloss persists.


ZIRCONIA

Simply clean zirconia stones on your piece of jewelry by placing it (briefly!) In lukewarm water and then rubbing it off with a soft cloth.


LEATHER

    When touching with water, be aware that leather and glue can be damaged very quickly. Certain types of leather (such as crocodile) should not come into contact with water at all.

    If it is necessary to clean with water, it is recommended that the leather be cleaned at least superficially with a mild lye of leather soap. In this case, however, the material should not be soaked in any way, because otherwise it can quickly become brittle.